Bespoke & Build Inc. Privacy Policy

Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Bespoke & Build Inc. ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing or promotional purposes. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

Personal Information:

  • Name, email address, phone number, physical address
  • Payment information when you request a quote or service
  • Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

  • IP address, browser type, device information
  • Website usage patterns and analytics
  • Cookies and similar technologies

Customer Communication:

  • Records of inquiries and service requests
  • Appointment details and preferences
  • Service history and feedback

2. How We Use Your Information

  • Providing and improving our services
  • Processing requests and transactions
  • Communicating with you about your inquiries and appointments
  • Enhancing website functionality and user experience
  • Ensuring security and fraud prevention
  • Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

  • You will only receive messages if you have explicitly opted in
  • We maintain timestamped records of all opt-in actions
  • We comply with the Telephone Consumer Protection Act (TCPA) and applicable laws

Opt-Out Instructions:

  • You can cancel SMS notifications at any time by replying "STOP"
  • You will receive a confirmation message, and no further messages will be sent unless you re-opt in
  • All opt-out requests are processed immediately

Message Frequency & Content:

  • Message frequency may vary based on your interactions with our business
  • Messages will be directly related to the services you have requested
  • We do not send promotional messages without separate consent

Help & Support:

  • Reply "HELP" for assistance or contact us directly

Carrier Information:

  • Standard message and data rates may apply
  • Carriers are not liable for delayed or undelivered messages
  • Supported carriers may include major U.S. carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

5. Data Security

  • Encryption of sensitive data
  • Secure access controls
  • Regular security monitoring
  • Staff training on data protection

6. Cookies & Tracking Technologies

  • Analyze website usage
  • Improve functionality
  • Remember user preferences

7. Your Rights & Choices

  • Access, update, or delete your personal information
  • Opt-out of SMS by replying STOP
  • Withdraw consent at any time

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

9. Changes to This Privacy Policy

We may update this policy periodically.

10. Contact Us

Bespoke & Build Inc.
Phone: +1 859-710-6450
Email: [email protected]
Website: https://bespokeandbuild.net/